Please note that the Customers will be eligible for refunds only for the booking amount paid by the Customers.
ALL SALES ARE FINAL. No funds will be returned. The Customers shall not be eligible for any refunds on payment by the Customer of the complete purchase amount towards the vehicle.
All eligible refunds shall be processed by us within a period of 7 working days
No returns/refunds accepted. Goods once sold will not be replaced or returned. Under any condition no refund will be made.
Company shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any information concerning the user’s account and/or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used whether or not in pursuance of a legal process or otherwise. The terms in this agreement may be changed by Company at any time. Company is free to offer its services to any client/prospective client without restriction.
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All in stock orders are processed within a week (excluding weekends and holidays) after receiving your order confirmation email. Please make note of any production delays listed on the product page and factor these into processing times.
You will receive another notification when your Vehicle/Product/Order is ready
Many items are built or ordered on an as needed basis, these orders will be supplied after being received from the respective vendor.
Shipping Rates & Estimates
Shipping charges for your order will be calculated and displayed at checkout or will be notified to you through our Dealer / Vendor.
How do I check the status of my order?
When your order is ready you will receive an email notification from us which will include the delivery details.
If you have a technical issue or any questions about your HUNDA EV product(s), please get in touch with your closest authorized HUNDA EV Dealer. If your product has a defect due to faulty components or workmanship, your Dealer will be able to troubleshoot any issues you may be experiencing.
The following warranty statement applies to all products sold and dispatched after the 1st of July, 2021. For products sold prior to this date, please contact support@hundaelectric.com
This warranty applies to all products sold by HUNDA EV PVT LIMITED (HUNDA EV) within the following categories (collectively referred to as the Products):
This warranty statement should be read in conjunction with any User Manual supplied by HUNDA EV in relation to the relevant Product. The User Manual will contain more specific and detailed information about the relevant Product, its intended operation and use, maintenance, care, parts and limitations.
HUNDA EV warrants to the original retail purchaser that the products shall be free, under normal use and maintenance, from any defects in material or workmanship for the warranty periods set out below, subject to the qualifications, exclusions, conditions and limitations set out in this warranty statement. Where warranty conditions are met, defective products or parts will be repaired or replaced (repair or replacement is at HUNDA EV’s discretion).
If the EV was purchased from an authorised HUNDA EV dealer or via Click & Collect on the HUNDA EV website, the dealer must remove the bike from its original packaging, complete the Pre-Delivery Inspection (PDI) and the final bike set-up following instructions provided by HUNDA EV. They must also test ride the bike before final hand over to the purchaser. The Registration Form (page 2 of User Manual) must be signed by the dealer and the purchaser and must specify who assembled and set up the bike. The online registration process via www.HUNDA EV.in/register/ must also be completed by either the purchaser or dealer.
If the EV was purchased and shipped directly to the purchaser from HUNDA EV, the Pre Delivery Inspection will have already been completed by HUNDA EV before shipment and the following steps must be taken by the purchaser.
Products in Accessory categories (excluding trailers) do not require a PDI but do require proof of purchase as a condition of any warranty claim.
This warranty does not cover:
Where a User Manual is supplied with a Product, the purchaser of the Product and ultimate end user must review the Manual to understand the operations, limitations, and maintenance and care instructions for the Product.
Whilst EV and Portable Power Supplies have fewer moving parts than a combustion engine vehicle or technology they still require maintenance to ensure continued safe operation. Every Product will need scheduled maintenance and care, to ensure your warranty is maintained. This will increase the Product’s lifespan and reduce life time maintenance.
